My business, Susan Reid Collection, Scotland is a sales and marketing representation company promoting a portfolio of independent, privately owned hotels and castles within Scotland. Having worked in the hotel industry many years and specifically in the sales and marketing roles for 17 years, I was delighted to have the opportunity eight years ago to set up my own business working with privately owned properties and their owners.
It is both a pleasure and a delight to work directly with owners who have a wonderful passion and outlook towards their properties and how they are approaching the market place. This passion is passed onto the team working in such properties who as such take a far greater pride in the level of service and attention to detail they offer. I also feel privately owned hotels and properties need to look closer at their key selling points and the areas in which they thrive and why customers keep coming back. This is very much the way for two of my country house properties whose Chefs are inspired by the excellence and abundance of the local Scottish produce. This produces award winning kitchen teams who create quality and contemporary cuisine. This is a key area which allows privately owned and smaller hotels to stand out from the crowd, especially in the world of chain and group properties.
When it comes to my Castle properties there has been no expense spared in their renovation projects over the years resulting in some quite outstanding properties in the market place. Great care and wonderful attention to detail ensures the character and history remains and that the properties are restored to the highest of heritage standards. However, one of my key areas to experiencing upmarket accommodation is not just down to the location, surroundings, facilities but most importantly the level of service. From the greeting on arrival, efficient check-in, dining experience, housekeeping quality right through to departure. If this is not met with complete attention to detail and pride in each area, then this is not a luxury property in the market place. I am a great believer this can be achieved very easily with smaller properties and there is no excuse when it is not achieved. That is why I take such pride in representing the portfolio of properties on my Collection as they meet all the right criteria I would be looking for in an upmarket privately owned property and deliver some wonderful memories of Scottish hospitality and service at its very best.
Susan J Reid